1. Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed. You’ll receive an email confirmation with tracking information once your order ships.

2. Shipping Options & Delivery Times

We offer free shipping on ALL our products with NO requirements. The shipping time is 3-10 days after the order is processed.

3. International Shipping & Customs

• The US is the only available location at this moment.
• Worldwide shipping will be available in the future.
• Customers are NOT responsible for any customs fees, taxes, or import duties.

4. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can track your package:

• Directly through the carrier’s website (https://www.yto.net.cn/English/en/index.html)
• or Via our customer account page

5. Shipping Restrictions and Address Change

Double-check your shipping address before placing your order—we’re NOT able to make further changes once the order is shipped.

6. Delays & Lost Packages

• Carrier delays (weather, holidays, high volume) are beyond our control, but we’ll help track your order.
• If your package is lost in transit, contact us and we’ll file a claim with the carrier.

7. Returns & Exchanges

See our Return Policy for details.

Have questions? Contact us at uniqueattraction@mortise.net, we will reach back shortly.