Shipping Policy

1. Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed. You’ll receive an email confirmation with tracking information once your order ships.

2. Shipping Options & Delivery Times

  • We offer free shipping on ALL our products with NO requirements. The shipping time is 5-15 days after the order is processed.

3. International Shipping & Customs

  • We ship worldwide Free of Charge.
  • Customers are NOT responsible for any customs fees, taxes, or import duties.

4. Tracking Your Order

  • Once your order ships, you’ll receive a tracking number via email. You can track your package: Track Your Order.
  • Or Directly through the carrier’s website.

5. Shipping Restrictions and Address Change

  • Double-check your shipping address before placing your order—we’re NOT able to make further changes once the order is shipped.

6. Delays & Lost Packages

  • Carrier delays (weather, holidays, high volume) are beyond our control, but we’ll help track your order.
  • If your package is lost in transit, contact us and we’ll file a claim with the carrier.

7. Returns & Exchanges



Have questions? Contact us at uniqueattraction@mortise.net, we will reach back shortly.